Refund Policy

At OrderEco, operated by Securanity Services Private Limited, we strive for complete customer satisfaction while delivering groceries and daily essentials.

1. Refund & Replacement Eligibility

• Wrong or incorrect item delivered.

• Expired, damaged, or spoiled product received.

• Missing items in your delivery order.

2. Items Not Eligible for Refund

• Perishable items such as dairy, bakery, fruits, and vegetables once opened or consumed unless received in poor condition.

• Orders canceled after dispatch.

3. Refund Process

• Any refund or replacement request must be made within 24 hours of delivery by emailing nivant@securanity.com with your order ID and photos, if applicable.

• Once approved, refunds will be processed within 5–7 business days to the original mode of payment.

4. Cancellation Policy

• Orders may be canceled only before dispatch through nivant@securanity.com or your account on https://www.ordereco.in.

5. Contact

For all refund-related queries, please contact our support team at support@ordereco.in.